Frequently Asked Questions If you don't need a phone line how does it work? - We utilize the newest technology to bring you a high speed fixed wireless Internet service. A small antenna is attached to your house and pointed at our network broadcasting location. Our high strength wireless signal is broadcast from our location to your home. As long as you have a line of sight to our network broadcasting location we can provide you with a cheap and fast Internet service. We guarantee that no other Fixed Wireless Internet Service Provider offers speeds faster than us at this price. You can compare our service with others by going to www.WISPRENN.com/compareus.html What happens if I find someone just as fast and cheaper? If you are within our current coverage map area and can provide an advertisement or receipt that shows an equal or better download and upload speed from a competing Wireless Point to Point Internet Service Provider at a lower price than us, we will give you one month of free service and match their price. This offer isn't valid for limited time sales and is subject to location and approval. Do I have to pay for the antenna? No, we provide a free antenna rental to you for as long as you remain a customer in good standing. How big is this antenna? - Small. The actual size depends on your location. Our standard installation antenna for those within our standard coverage area was designed to provide strength in a small package. It is 3 inches x 11 inches and only a half of an inch thick. We choose this antenna for the fact that it provides an inconspicuous look when installed. Our high powered antenna (for those who are outside of our normal broadcast range) is 11 inches by 15 inches. Here are some pictures of our antenna installed. Our antenna is the white one and is pictured next to a generic satellite dish. What do you mean there is no contract? You do not need to sign up for a one year commitment to enjoy our low cost. You purchase one month of residential service or 75 gb of download/upload bandwidth (whichever comes first) and we will bill you at the end of the month or when the 75 gb is used up. We want our customers to be happy and happiness is not being forced into a long term commitment. So... Referral Credit? One Free Month?- That's right. If you refer someone to us and they join WISPRENN and continue to be a paying customer for 3 consecutive months we will give you one whole month free. You can refer as many customers as you like and as long as they stay a customer for 3 months, we will have as many terms of service credited to your account as we can provide. How much is this? It says $56* What does the * mean? Does the * mean there is a hidden cost?- No hidden costs. By signing up for our Automatic Payment Plan we charge only $56. If you would prefer to pay your bill one at a time we charge $60. Take advantage of our low cost discount and sign up for our Automatic Payment Plan at www.WISPRENN.com/payment.html. Your method of payment will be billed automatically eliminating the time and hassle of writing a check for every statement your receive. Do you accept credit card? Yes. On our website just click Customer Payment Center from the menu. The direct address is www.WISPRENN.com/payment.html. It's our mission to offer you an easy and safe way to pay your bill online and we're happy to let you know that we accept Amazon Payments. Are there any restrictions? We felt that our clients would appreciate a faster browsing speed over everything else, and for that reason we limit all Residential accounts to 75gb of download/upload transfer usage per billing segment. The average person only uses 15 gb of transfer usage per month so the normal browser should not have to worry about exceeding these limits. If you require more bandwidth we also offer a Business Plan, which comes with 170GB bandwidth allowance. We will also notify you by email when you have reached 75 percent of your allotted usage and again when you have exceeded it. By limiting download/upload traffic we are able to provide you with faster speeds for browsing the Internet. If you are a business owner or an individual who needs a higher data transfer plan you can purchase our Business Plan or call us at 760-269-4264 to explain your needs and we will try to assist you in every way possible. What is 75 gb of download/upload transfer? 75 gb is the equivalent of downloading 50 - 2 hour movies. The average internet user only uses 15 gb per month. This service is not designed for file sharing utilities or server hosting. File sharing left on can generate enormous amounts of bandwidth if not watched closely. Sharing your internet connection with your neighbor can also eat up a lot of your bandwidth and is also against our Terms of Service. What about Netflix or console gaming such as Xbox 360 or PS3? How much bandwidth does that use? Our research shows that a regular movie on netflix/apple tv is 1 - 1.5 Gb of traffic for a standard movie. An HD movie can use up to 7 Gb of traffic. This works out to about the same amount of bandwidth that a console game may use. We highly advise not using HD mode when streaming content as this can use up significantly more bandwidth than normal content. What if I don't like it? - No worries. If you would prefer not to continue using us for your high speed Internet you can disregard your next bill. You won't be penalized or charged for the next month, but please be aware that we will miss you. All outstanding debt must be paid in full. If you are a enrolled in our auto debit program you will need to contact customer support to inform them that you would like to discontinue using us. If you decide at a later date to resume your Internet service you will not be able to enjoy the $56 dollar price on your first bill and you may have to pay for a re-installation. We hope you will give us a call or email us if you are not satisfied in any way. We desire your feedback. How come I have never heard of Wisprenn before? - Wisprenn is a new company that was established in October 2009. We are a a privately owned local small business established by a long time resident of Apple Valley. We are dedicated to providing the High Desert with the latest technology available in order to help the community progress. Our number one goal is to give our customers the best possible internet service at the lowest price. You can find reviews about our company on Google by going to Google Wisprenn. What happens if the antenna stops working? The antenna is warrantied for as long as you are a customer in good standing. If the antenna is damaged from malicious intent there is a $115 charge to replace the antenna. How secure is it? The connection to the base station uses 256 bit encryption based security. This prevents persons illegitimately connecting to the system. This is stronger security than what is used on ADSL and most cable. The biggest risk to users is attacks that originate from the Internet. We highly recommend that all users employ a virus scanner, spyware scanner, firewall and use safe browsing practices. We have information available about keeping your computer secure at our "Guide to the Internet". What happens to the antenna if I don't pay my bill? Unless you would like us to remove the antenna right away we will normally leave the antenna in its location for 2 months just in case you change your mind. We do this so that you will not have to pay an installation fee again. If the antenna is removed and you decide to become a customer again, you will have to pay for installation. If there is a long period of time that you will be on vacation or unable to use the Internet but would like to continue service when you are ready, please let us know by calling 760-269-4264 and we will be happy to leave the antenna in its place to avoid removal. Is there anything else I need to know? - To help do our part in keeping the planet green we have a paperless billing system. You will receive your statement in an email address which you will need to provide upon installation or soon after. If you would prefer to receive a paper bill or you do not provide an email address we do send paper statements but there is a $2 charge per statement. There are no hidden fees or extra costs. Please review our Terms of Service at www.WISPRENN.com/tos.html. This is awesome. How do I sign up? - Call us at 760.269.4264 to reserve an appointment for installation.